SurveyMonkey SMS Automation
Automatically thank SurveyMonkey respondents with a timely 10% SMS offer, add them to your promo list, and convert feedback into measurable results.
Why This Workflow Matters
Turning survey feedback into action drives stronger relationships and more sales. This automation instantly thanks respondents, rewards them with a discount, and keeps them engaged by adding them to your promotional list. It’s a simple way to acknowledge customers, encourage their next purchase, and improve survey conversion—without manual work.
How The Automation Works
- Trigger: SurveyMonkey response received
- Entry Conditions: completed = true
- Tags/Fields Created: tag: survey_completed
- ActiveCampaign Steps: Thank-you SMS with offer -> add to promo list
- SMS Sent (via D7): {'method': 'POST', 'url': 'https://api.d7networks.com/sms/send', 'body': "{ 'to':'{{phone}}','content':'Thanks for your feedback — here is 10% off: {{coupon}}' }"}
- Exit Conditions: coupon used
- Goal: Survey conversion
Automation Table
| Step | What Happens | Why It Matters |
|---|---|---|
| Trigger fires | SurveyMonkey response received | Starts the flow the moment feedback arrives. |
| Check entry conditions | completed = true | Ensures only fully completed surveys receive the offer. |
| Tag contact with tag | survey_completed | Keeps survey responders organized for future targeting. |
| Send Thank-you SMS with offer via D7 | Delivers an instant, personal 10% incentive by text. | |
| Add contact to promo list in ActiveCampaign | Nurtures responders with future offers and updates. | |
| Track for exit | coupon used | Confirms redemption and closes the loop. |
| Attribute to Goal | Survey conversion | Measures the impact of the flow on conversions. |
SMS Message Variations
- Thanks for completing our survey! Enjoy 10% off: {{coupon}}
- We appreciate your feedback here’s 10% off your next purchase: {{coupon}}
- Thanks for your response! Grab 10% off now: {{coupon}}
Who This Workflow is For
- E-commerce and DTC brands offering discounts for engagement
- Local retailers and restaurants rewarding feedback with a deal
- Health, wellness, and fitness businesses driving repeat visits
- Education and training providers encouraging course sign-ups
- SaaS and services that want to convert feedback into trials or bookings
