Woo Commerce SMS Automation
Automatically invite customers to share feedback after their purchase. Connect WooCommerce, ActiveCampaign, and D7 SMS to build trust and boost re‑purchases.
Why This Workflow Matters
Customer feedback fuels growth. This workflow reaches buyers right after delivery with a friendly SMS review request, increasing engagement and showing that you care about their experience. You’ll get valuable insights, create timely follow‑ups, and strengthen brand loyalty without manual outreach.
How The Automation Works
Trigger: E‑commerce: Abandoned cart / checkout event
ActiveCampaign: Create or update the contact, tag them appropriately, and start the automation sequence
SMS Sent: Hi {{first_name}}, thanks Post‑delivery review request. Reply HELP for support.
Follow‑Up: Wait for reply; if positive → create a deal or task; otherwise continue the nurture sequence
Goal: Primary KPI engagement and conversion
Automation Table
| Step | What Happens | Why It Matters |
|---|---|---|
| 1 | WooCommerce event triggers automation | Ensures the right customers enter the flow automatically |
| 2 | ActiveCampaign creates or updates the contact | Keeps customer profiles current for precise messaging |
| 3 | Relevant tag is added | Helps segment customers based on activity and status |
| 4 | SMS review request is sent via D7 | Reaches customers instantly on their phones |
| 5 | Wait for the customer’s reply | Allows time to capture real customer feedback |
| 6 | If reply is positive, create a deal or task | Enables sales or support teams to follow up effectively |
| 7 | If no or negative response, continue nurture sequence | Maintains engagement and encourages future purchases |
| 8 | Track engagement and conversion metrics | Measures performance and ROI of this workflow |
SMS Message Variations
- Hi {{first_name}}, thanks for your recent order! We’d love your feedback. Reply with your review. HELP for support.
- Hello {{first_name}}, hope you’re enjoying your purchase! Share your thoughts with us your opinion matters. HELP for support.
- Hey {{first_name}}, your order has arrived! Can you tell us how we did? Quick reply = big help. HELP if you need assistance.
Who This Workflow is For
Ideal for online retailers, D2C brands, and WooCommerce store owners who want to gather post‑delivery feedback, improve customer satisfaction, and nurture long‑term loyalty through automated yet personal communication.
Integrate Now
Activate this workflow today to turn every delivery into a feedback opportunity.