eBay Whatsapp Automation
Keep customers informed with a timely “order shipped” WhatsApp message, while your system updates the contact, applies a shipped tag, and launches post-purchase communication automatically.
Why This Workflow Matters
When customers don’t know where their order is, they reach out creating avoidable support load and risking negative experiences. This workflow ensures shipping updates go out immediately, keeps customer records organized, and starts a consistent order communication process. The result: fewer “Where is my order?” messages, smoother delivery communication, and a more reliable customer experience.
How the Automation Works
- Trigger: eBay: Order status updated to shipped
- Actions: Update contact; add shipped tag; start order communication automation
- WhatsApp message: “Hi {{first_name}}, your order has been shipped. You’ll receive it soon. Reply HELP for support.”
- Follow-up: Delivery confirmation message; feedback request
- KPI/Goal: Delivery communication success
Workflow Table
| Step | Workflow Step | What Happens |
|---|---|---|
| 1 | Trigger fires | eBay order status is updated to shipped |
| 2 | Update contact | Customer contact record is updated |
| 3 | Add shipped tag | Customer is tagged as shipped for tracking/segmentation |
| 4 | Start automation | Order communication automation begins |
| 5 | Send WhatsApp notification | Shipping update is sent via WhatsApp using the provided template |
| 6 | Handle support replies | Customer can reply HELP to route support conversations |
| 7 | Delivery confirmation follow-up | A delivery confirmation message is sent |
| 8 | Feedback request follow-up | Customer receives a feedback request after delivery communication |
WhatsApp Message Variants
Variant A (clear + supportive)
Hi {{first_name}}, your order has been shipped. You’ll receive it soon. Reply HELP for support.
Variant B (reassuring tone)
Hi {{first_name}}, good news your order has been shipped. You’ll receive it soon. Reply HELP for support.
Variant C (short + direct)
Hi {{first_name}}, your order has been shipped. You’ll receive it soon. Reply HELP for support.
Who Should Use This Workflow
- eBay sellers managing regular order volume
- E-commerce brands selling physical products on eBay
- Small retailers who want faster shipping communication without extra support effort
- Teams focused on improving post-purchase delivery communication and consistency
Integrate Now
Activate eBay Order Shipped WhatsApp for instant shipping updates.