Magento Whatsapp Automation
Automatically send WhatsApp shipping updates with tracking links as soon as an order ships. Confirm delivery and keep customers informed at every step.
Why This Workflow Matters
This workflow makes shipping communication simple and effortless. The moment an order leaves your warehouse, your customer gets an instant WhatsApp message with their tracking link.
No more manual updates, missed emails, or support tickets asking, “Where is my order?” Customers feel informed, confident, and cared for helping you build trust and improve satisfaction with every shipment.
How The Automation Works
- Trigger: Order shipped
When a customer’s order status in Magento changes to “shipped,” the automation starts automatically.
- ActiveCampaign Actions: Webhook
ActiveCampaign sends a webhook that connects to D7 WhatsApp API. This securely passes the order and tracking details needed for the message.
- WhatsApp Message Sent: “Your order has shipped! Track: {{tracking_link}}.”
Your customer receives a WhatsApp notification with their personal tracking link, so they can check delivery progress in one tap.
- Follow-Up Steps: Delivery confirmation
After shipping, you can send a follow-up WhatsApp message to confirm that the order has been delivered and everything arrived as expected.
- Goal / KPI: Satisfaction rate
By keeping customers updated and confirming delivery, you track and improve your overall satisfaction rate across shipped orders.
Automation Table
| Step | What Happens | Why It Matters |
|---|---|---|
| 1 | Order status in Magento changes to “shipped.” | Automatically starts the workflow at the perfect moment no manual work. |
| 2 | ActiveCampaign detects the Order shipped event. | Ensures every shipped order is included, so no customer is left without an update. |
| 3 | A webhook is fired from ActiveCampaign to D7 WhatsApp API | Securely passes order and tracking details to trigger the WhatsApp message. |
| 4 | WhatsApp sends: “Your order has shipped! Track: {{tracking_link}}.” | Customers get an instant shipping update with a direct tracking link. |
| 5 | Customer checks the tracking link and follows their delivery. | Reduces “Where is my order?” questions and builds trust through transparency. |
| 6 | After delivery, a confirmation message is triggered. | Confirms successful delivery and closes the loop with the customer. |
| 7 | Feedback or internal notes can be captured based on responses. | Helps you understand customer experience around shipping. |
| 8 | Results are reviewed against the satisfaction rate goal. | Shows how well shipment communication is working and where to improve. |
Whatsapp Message Variations
- `Your order has shipped! Track your delivery here: {{tracking_link}}`
- `Good news! Your order is on its way. Follow it in real time: {{tracking_link}}`
- `We’ve shipped your order. Check the latest delivery status: {{tracking_link}}`
Who This Workflow is For
This workflow is ideal for:
- Magento-based online stores that want instant, reliable shipping notifications.
- Ecommerce brands in fashion, electronics, beauty, home goods, and more that ship regularly and need clear delivery communication.
- Subscription and D2C businesses that want to give customers a premium post-purchase experience.
- Merchants with high order volumes who want to reduce support tickets related to shipping and tracking.
- Stores selling time-sensitive or high-value items where real-time tracking and delivery confirmation are crucial for peace of mind.
Integrate Now
Activate this Magento – Shipment Notification workflow today