Mindbody Whatsapp Automation
Send timely WhatsApp reminders for upcoming classes, tag your contacts in ActiveCampaign, and follow up with feedback requests all on autopilot.
Why This Workflow Matters
This workflow helps you stay connected with your clients without adding extra work for your team. By sending friendly WhatsApp reminders before each class, more clients show up, feel cared for, and stay engaged with your brand.
After class, you can easily request feedback, giving you insights to improve your services and client experience over time. Everything runs automatically, so you can focus on running great classes instead of managing manual reminders.
How The Automation Works
- Trigger: Upcoming class
When a client has an upcoming class in Mindbody, the workflow is triggered before their session.
- ActiveCampaign Actions: Tag `class_reminder`, webhook
ActiveCampaign adds a class_reminder tag to the contact so you can track who received a reminder.
At the same time, a webhook sends the contact and class details to the D7 WhatsApp API.
- WhatsApp Message Sent:
`Reminder: Your session '{{class_name}}' is tomorrow at {{time}}.`
The client receives a personalized WhatsApp reminder with their exact class name and time.
- Follow-Up Steps: Feedback request
After the class, you can send a follow‑up asking for feedback, helping you measure satisfaction and improve your services.
- Goal / KPI: Attendance rate
The main success measure is a higher attendance rate more people actually showing up to the classes they book.
Automation Table
| Step | What Happens | Why It Matters |
|---|---|---|
| 1 | A client books a class in Mindbody. | Every new booking becomes an opportunity to keep clients engaged. |
| 2 | As the upcoming class approaches, the workflow is triggered. | Ensures reminders go out at the right time, close to the session. |
| 3 | ActiveCampaign adds the class_reminder tag to the contact. | Lets you segment and track all clients who received class reminders. |
| 4 | A webhook sends class and client details to the D7 WhatsApp API. | Connects ActiveCampaign to WhatsApp so messages send automatically. |
| 5 | WhatsApp sends: “Reminder: Your session '{{class_name}}' is tomorrow at {{time}}.” | Clients get a clear, personalized reminder that reduces no‑shows. |
| 6 | The client attends (or misses) the class, and you can track this vs. reminders sent. | Helps you monitor the impact of reminders on attendance rate. |
| 7 | After the class, a feedback request is sent. | Collects valuable input to improve classes and customer experience. |
| 8 | You review attendance data as your main KPI. | Shows how this workflow directly supports higher attendance rates. |
SMS Message Variations
- `Hi there! Just a reminder that your '{{class_name}}' session is tomorrow at {{time}}. We look forward to seeing you!`
- `Reminder: Your upcoming class '{{class_name}}' is scheduled for tomorrow at {{time}}. Please arrive a few minutes early to get settled.`
- `Don’t forget! Your '{{class_name}}' class is tomorrow at {{time}}. Reply if you have any questions before your session.`
Who This Workflow is For
This automation is ideal for:
- Fitness studios and gyms using Mindbody for yoga, pilates, spin, HIIT, or personal training sessions.
- Wellness centers and spas offering scheduled services like massages, facials, or wellness treatments.
- Martial arts, dance, or boxing studios that run recurring classes and want to reduce no‑shows.
- Boutique training centers and coaching programs with set session times that need high attendance to stay profitable.
- Any Mindbody-based business that wants a simple, reliable way to remind clients of upcoming bookings and gather feedback afterward.
