Wix Whatsapp Automation
Automatically follow up after each completed appointment with a friendly WhatsApp message and a discount offer, making it easy for customers to book their next session.
Why This Workflow Matters
This workflow helps you stay in touch with customers right after their appointment, when they’re most satisfied and engaged. Instead of manually sending thank-you messages or reminders, everything runs on autopilot.
By sending a friendly WhatsApp follow-up and a special discount, you gently encourage customers to return for another session. This keeps your schedule full, builds loyalty, and increases repeat bookings all while saving you time and effort.
How The Automation Works
Here’s how this Wix Bookings – Follow-Up automation works from start to finish:
- Trigger: Appointment completed
As soon as a customer finishes their appointment booked through Wix, the workflow starts automatically.
- ActiveCampaign Actions: Tag completed, webhook
ActiveCampaign adds a “completed” tag to the contact, marking that they attended their appointment.
At the same time, a webhook sends this information to your D7 WhatsApp API connection so the message can be delivered instantly.
- WhatsApp Message Sent:
The customer receives a WhatsApp message:
“Thanks for attending! Ready for your next session?”
This keeps the relationship warm and opens the door for another booking.
- Follow-Up Steps: Offer discount
You can follow up with a discount offer on their next booking, encouraging them to schedule again soon.
- Goal / KPI: Repeat bookings
The main goal is simple: use quick, friendly WhatsApp follow-ups to increase repeat bookings and keep your calendar full.
Automation Table
| Step | What Happens | Why It Matters |
|---|---|---|
| 1 | Customer completes a Wix booking appointment | Marks the perfect moment to reconnect while the experience is fresh |
| 2 | Workflow is triggered by the “Appointment completed” event | No need to remember follow-ups—automation starts instantly |
| 3 | ActiveCampaign tags the contact as “completed” | Helps you track customers who attended and segment them later |
| 4 | A webhook sends contact and event data to D7 WhatsApp API | Seamlessly connects ActiveCampaign with WhatsApp messaging |
| 5 | Customer receives a WhatsApp message: “Thanks for attending! Ready for your next session?” | Delivers a personal, timely thank-you that invites another booking |
| 6 | Follow-up includes an offer or link to a discount on the next session | Incentivizes customers to book again sooner and more often |
| 7 | Customer books their next appointment via your usual booking link | Converts a one-time visitor into a repeat client |
| 8 | You track repeat bookings as the main KPI | Measures how well the automation boosts loyalty and revenue |
Whatsapp Message Variations
Template-friendly WhatsApp message options:
- “Thanks for attending your appointment with us! Ready to book your next session?”
- “Thanks for visiting today! Would you like to schedule your next session now?”
- “We appreciate you attending your appointment. Ready for your next session? We can share a special discount.”
Who This Workflow is For
This workflow is ideal for any business using Wix Bookings that relies on clients coming back regularly, such as:
- Beauty & Wellness: salons, spas, barbers, nail studios, massage therapists
- Fitness & Coaching: personal trainers, yoga studios, pilates instructors, health coaches
- Healthcare & Clinics: dentists, physiotherapists, chiropractors, alternative therapy clinics (where WhatsApp is appropriate)
- Education & Lessons: tutors, music teachers, language coaches, skills trainers
- Professional Services: consultants, photographers, stylists, and any appointment-based service providers
If you want to turn each completed appointment into an easy opportunity for a repeat booking, this WhatsApp follow-up flow is a strong fit.
