WooCommerce Whatsapp Automation
Automatically alert customers when their warranty is about to expire and follow up with a renewal offer no manual tracking, no missed revenue.
Why This Workflow Matters
This workflow helps you stay connected with customers at exactly the right moment when their warranty is about to expire. Instead of manually checking dates and sending reminders, everything happens automatically.
Customers receive a clear WhatsApp reminder and a simple path to renew, which increases repeat revenue and keeps your brand top of mind. You spend less time on admin and more time growing your business, while your renewal rate steadily improves.
How The Automation Works
- Trigger:
When a customer’s warranty expiry is nearing, the workflow automatically starts.
- ActiveCampaign Actions:
The contact is tagged with `warranty_expiring`, helping you keep track of who is close to expiry. At the same time, a webhook sends the needed details from ActiveCampaign to D7 WhatsApp API to trigger the WhatsApp message.
- WhatsApp Message Sent:
The customer receives a WhatsApp message:
“Your warranty for {{product}} expires soon.”
This message reminds them that their coverage is ending and encourages them to take action.
- Follow-Up Steps:
After the reminder, you send a renewal offer so the customer can easily extend their warranty and stay protected.
- Goal / KPI:
The success of this workflow is measured by Renewal %, the percentage of customers who renew their warranty after receiving the WhatsApp reminder and offer.
Automation Table
| Step | What Happens | Why It Matters |
|---|---|---|
| 1 | Warranty expiry is detected as “nearing” in WooCommerce | Ensures customers are contacted at the perfect time, just before coverage ends |
| 2 | The contact is tagged with `warranty_expiring` in ActiveCampaign | Keeps your list organized so you can easily identify customers close to expiry |
| 3 | A webhook is fired from ActiveCampaign to D7 WhatsApp API | Seamlessly connects your CRM with WhatsApp without manual sending |
| 4 | WhatsApp sends: “Your warranty for {{product}} expires soon.” | Gives customers a clear, timely reminder on a channel they actually read |
| 5 | Customer reviews the message and considers extending their warranty | Creates a natural moment for them to think about continued protection |
| 6 | You deliver a targeted renewal offer as the follow-up | Encourages immediate action and makes renewal simple and attractive |
| 7 | Customer completes their renewal | Extends the relationship and increases the lifetime value of each customer |
| 8 | You track Renewal % as the main KPI | Lets you measure how well your reminder and offer are working over time |
Whatsapp Message Variations
- “Reminder: Your warranty for {{product}} is expiring soon. Renew now to keep your coverage active.”
- “Your warranty for {{product}} will expire shortly. Renew today to stay protected without interruption.”
- “Heads up! The warranty on {{product}} is nearing expiry. Renew your warranty now to continue enjoying full protection.”
Who This Workflow is For
This workflow is ideal for:
- WooCommerce stores that sell electronics, appliances, or gadgets with product warranties
- Automotive parts and accessories shops offering extended warranties or service plans
- Home services and equipment retailers (HVAC, security systems, power tools) that bundle warranties
- Online retailers of health, fitness, or mobility devices that include warranty coverage
- Any WooCommerce business that wants to turn expiring warranties into reliable renewal revenue using automated WhatsApp reminders
Integrate Now
Activate this WooCommerce – Warranty Expiry workflow today