Auto-Notify Customers on Ticket Closure
Streamline customer feedback with a WhatsApp-based CSAT survey sent automatically the moment a Freshdesk ticket closes. By combining Freshdesk triggers with the D7 WhatsApp API in Make, you’ll accelerate response times, boost delivery rates, and ensure every satisfied (or unsatisfied) customer voice is heard—right in their favorite messaging app.
How It Works
Trigger in Make
• Freshdesk “Ticket Closed” event fires.
Payload Extraction
• Make pulls ticket details (customer name, phone number, ticket ID).
Survey Link Generation
• (Optional) Fetch a unique Typeform survey URL or generate via Typeform integration.
Send via D7 WhatsApp API
• Call D7’s /sendMessage endpoint with phone number, templated text, and the survey link.
Post-Send Actions
• Log delivery status, update CRM, or trigger follow-up flows in Slack, Google Sheets, or your in-house tools.
Developer Benefits
- API Simplicity
– Intuitive REST endpoints (/sendMessage, /checkStatus) with JSON payloads.
– Lightweight authentication using API keys—no OAuth complexity.
- Scalability
– Handle thousands of outbound messages per minute.
– Auto-throttling and queue management built into the D7 platform.
- Reliability
– 99.9% uptime SLA, real-time delivery receipts, and automatic retries on transient failures.
– Full logging and webhooks for status updates, ensuring you never lose track of a message.
Use Cases
- Support Workflows
– Trigger post-resolution CSAT requests, escalate low ratings to your support SLA queue.
- Sales Engagement
– Send product demos or trial expiration reminders automatically after qualification calls.
- Marketing Automation
– Distribute survey or feedback campaigns to segmented lists right after event registrations.
