Automated Shipment Notifications from Zoho Inventory

In today’s fast-paced e-commerce world, customers expect instant updates on their orders. By combining Zoho Inventory with Make.com workflow automation and the WhatsApp Business API from D7, you can deliver shipment alerts directly to your customers’ favorite messaging app. This D7 WhatsApp integration ensures messages are sent using verified templates, boosting deliverability and customer trust. Meanwhile, your logistics team receives real-time updates in Slack, keeping everyone on the same page. No more manual outreach or delayed SMS blasts just seamless, automated WhatsApp notifications from the moment a shipment is created in Zoho Inventory.

This Make.com workflow leverages a simple trigger-and-action sequence to automate your shipment alerts. Here’s a step-by-step overview:

1. Trigger: Zoho Inventory – Shipment Created

• When a shipment record is generated in Zoho Inventory, Make.com picks it up instantly.

• Essential data customer name, WhatsApp number, tracking ID, and shipment details flows into the scenario.

2. Action: D7 WhatsApp – Notify Customer

• The workflow calls the D7 WhatsApp Business API using a predefined, approved template.

• The template includes placeholders for the customer’s name, order number, and live tracking link.

• D7 handles delivery optimization, ensuring high send rates and compliance with WhatsApp policies.

3. Action: Slack – Notify Logistics Team

• Simultaneously, Make.com posts a summary message in your designated Slack channel.

• Your operations and fulfillment teams see real-time shipment alerts no more checking dashboards or inboxes.

4. (Optional) Action: D7 SMS – Fallback Notification

• If the customer’s WhatsApp number is not registered, the workflow can default to an SMS alert via D7 SMS.

• Ensures 100% coverage and keeps everyone informed, even if WhatsApp is unavailable.

Behind the scenes, Make.com orchestrates API calls, transforms data, and handles error checks. With just a few clicks in Make’s visual builder, developers orchestrate a resilient, scalable flow that meets enterprise demands.

• Real-Time Alerts: Customers and teams receive notifications within seconds of shipment creation.
• Verified Templates: Comply with WhatsApp Business API regulations using D7’s pre-approved message templates.
• High Delivery Rate: D7 WhatsApp integration optimizes message routing and retries, maximizing delivery success.
• Reduced Manual Effort: Eliminate manual messaging and status checks—focus on strategy, not operations.
• Unified Communication: Reach customers on WhatsApp and keep internal stakeholders in Slack without multiple dashboards.

1. E-commerce Order Updates

Automate dispatch notifications for online retailers. When an order ships, customers get an instant WhatsApp notification with tracking links and estimated delivery dates.

2. B2B Fulfillment Alerts

Manufacturers and distributors can notify wholesale buyers about bulk shipments. Provide proof of delivery attachments and pickup details via WhatsApp Business API, and alert account managers in Slack.

3. Subscription Box Reminders

Monthly subscription services can send personalized unboxing tips or promotional codes along with shipment alerts. Increase customer engagement by linking exclusive content in the WhatsApp message.

4. Urgent Restock Notices

Supply chain managers can trigger restock alerts for regional warehouses. When stock moves, the logistics team receives Slack messages, and warehouse supervisors receive WhatsApp updates on inventory levels.

Ready to supercharge your shipment notifications with Make.com workflow automation? Sign up for a free Make.com trial, connect your Zoho Inventory and D7 WhatsApp Business API accounts, and import our prebuilt scenario template. Within minutes, you’ll be sending seamless WhatsApp notifications and Slack updates no coding required. Visit our developer documentation, install the scenario, and customize your message templates today. Start automating smarter and delight your customers with real-time WhatsApp notifications!