Automate WhatsApp Messaging in Zoho Desk.

Supercharge your customer support and internal communication with the D7 WhatsApp API. Using Make, you can connect Zoho Desk, Slack, and Google Sheets in a powerful automated flow—so that every new support event instantly sends a WhatsApp update, alerts your team, and logs the details for future tracking. No manual follow-ups, just smooth, reliable automation.

1. Trigger — Zoho Desk: New Event Triggered

When a new ticket or event is triggered in Zoho Desk, this workflow gets activated automatically. Choose the event type (new ticket, updated ticket, or closed ticket) to suit your process.

2. Actions — D7 WhatsApp & Slack

Configure the **D7 WhatsApp** module to send an instant, personalized WhatsApp message to your customer. You can include ticket details, support links, and status updates.

Then, add a Slack module to notify your internal team—keep everyone in sync without switching tabs.

3. Log Entry — Google Sheets

Finally, send key data like date, ticket ID, and message status to a connected Google Sheet. This creates a transparent log of all actions and messages sent through your automation.

- Message Formatting: Use placeholders (like `{{ticket.subject}}` or `{{ticket.id}}`) to dynamically personalize your WhatsApp text.

- API Authentication: Generate your D7 API key from the D7 console and authenticate requests securely inside Make’s connection module.

- Testing Tips:

- Start with your own number to test message delivery.

- Check D7 dashboard logs for message status and error codes.

- Gradually roll out to production once verified.