SMS Regulations
Why Regulations Matter
To ensure message delivery and avoid legal issues, all businesses, whether local or global, must adhere to national telecom guidelines for SMS. This includes setting up Sender IDs, obtaining opt-in permissions, and following restricted hours for promotional messaging.
Local SMS Regulations
SMS Regulations for Local Companies
- In claro - Alpha senders require Pre-Registration.
- Not registered senders and Numeric are replaced with a Short Code
- All other nets - All senders are replaced with a Short Code
International SMS Regulations
SMS Regulations
for International Companies
In claro - Alpha senders require Pre-Registration.
Not registered senders and Numeric are replaced with a Short Code
All other nets - All senders are replaced with a Short Code
Universal Best Practices
Best Practices for All Senders
Do's
Send only to users who opted in
Include free opt-out methods (link or SMS)
Use HELP/STOP keyword in user’s language
Maintain sender brand consistency
Follow message length limits
Dont's
No political, gambling, or religious content
Don’t message DND-listed numbers
Avoid generic Sender IDs
Never skip Sender ID registration
Don’t send during restricted hours