VENEZUELA REGULATIONS
SMS Regulations
in Venezuela
To ensure compliance and boost campaign success, the companies must follow the regulations and guidelines of the CONATEL.
SMS Regulations
Why Regulations Matter
To guarantee message delivery and maintain legal compliance, all businesses—local or international—must follow national telecom regulations for SMS. This involves registering Sender IDs, securing opt-in consent, and adhering to permitted hours for promotional messages.
Local SMS Regulations
SMS Regulations for Local Companies
- In Venezuela, Movistar replaces Sender IDs with short codes, Movilnet allows full dynamic IDs, and Digitel requires alphanumeric registration.
- Kindly note Venezuela Movilnet does not support numeric senders.
- Numeric senders are replaced to guarantee delivery.
International SMS Regulations
SMS Regulations
for International Companies
In Venezuela, Movistar replaces Sender IDs with short codes, Movilnet allows full dynamic IDs, and Digitel requires alphanumeric registration.
Kindly note Venezuela Movilnet does not support numeric senders.
Numeric senders are replaced to guarantee delivery.
Universal Best Practices
Best Practices for All Senders
Do's
Send only to users who opted in
Include free opt-out methods (link or SMS)
Use HELP/STOP keyword in user’s language
Maintain sender brand consistency
Follow message length limits
Dont's
No political, gambling, or religious content
Don’t message DND-listed numbers
Avoid generic Sender IDs
Never skip Sender ID registration
Don’t send during restricted hours
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