7 Ways Viber Can Help Improve Communication in Your Business

Rakuten Viber offers a flexible platform to change your communication strategy and grow your business. Let us explore the myriad benefits and practical use cases of Viber in a business setting.


7 Ways Viber Can Help Improve Communication in Your Business

Viber is a valuable tool for businesses due to its various features. Viber Business Messages is a powerful and convenient way to connect with your customers on a personal level. Whether you want to send them promotional offers, transactional notifications, or conversational messages, you can do it all in the same thread with rich content like images, buttons, and links.

Viber's secure platform ensures privacy, and its global reach expands the customer base. Viber ads provide targeted advertising opportunities. Overall, Viber serves as a versatile and effective platform for businesses to communicate, engage with customers, and promote their products or services.

How Can Viber Help Your Business?

Here are some examples of ways you can use Viber messaging in your business:


Promoting events

Use Viber to promote upcoming events at your business or invite customers to register for them. You can even send a mass text to multiple contacts

Sending gifts

Send gifts on Viber that could be redeemed for discounts or loyalty points.

Customer support

Viber can be used to provide customer support 24/7. Chatbots can answer common questions and collect feedback, and human agents can be available for more complex issues.

Instant Messaging

Viber lets you communicate with customers right away via text or video (and even GIFs!)


If you sell online or through social media platforms like Facebook, Twitter, or Instagram, then using Viber could be an effective way of reaching out directly to potential customers who have shown interest in what you have to offer!

Customer feedback

You can use Viber to send out surveys to your customers to get their feedback on your products, services, or overall customer experience. You can create a dedicated Viber channel where customers can leave feedback on any topic.

Event Management

Viber can be used to manage events, such as conferences, concerts, and sporting events.

Whether you are a small business or a large organization, Viber can help you stay connected with your customers.

Enter Viber Business Messaging to streamline your business communication today.


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