Streamline Customer Support and Team Collaboration in Freshdesk

Keep your support, sales, and customer communication aligned. This Make.com workflow automatically sends an SMS to customers when their Freshdesk ticket is resolved, notifies your team on Slack, and updates the customer’s record in HubSpot CRM—all without writing any code. It’s a simple tool that developers can easily customize and scale.

• Trigger: A ticket is marked as *Resolved* in **Freshdesk**.
• Action 1 – D7 SMS: The workflow automatically sends a personalized text notification to the customer, confirming their issue has been resolved.
• Action 2 – Slack: A Slack message is posted to your team channel, letting everyone know the resolution is complete.
• Action 3 – HubSpot CRM: The customer’s status and ticket notes are instantly updated in HubSpot, keeping your sales and success teams aligned.

This end-to-end automation ensures that every resolution triggers communication and CRM updates in real-time.

• Unified Communication: Eliminate manual cross-platform updates and messaging.
• Data Consistency: Keep CRM customer records updated automatically based on real support actions.
• Faster Feedback Loop: Alert teams in Slack instantly when customer tickets are resolved.
• Customizable Workflows: Developers can extend this template with conditional logic, filters, or additional apps via Make’s modular toolkit.
• Ideal For: SaaS support teams, managed service providers, and developers maintaining multi-channel customer communication stacks.