Freshservice Ticket Acknowledgment Automation with D7 SMS
Deliver instant ticket updates and team alerts with this Make.com automation featuring D7 SMS. When a new ticket is created in Freshservice, this workflow instantly sends an acknowledgment via D7 SMS to the requester and notifies your IT team in Slack ,ensuring no issue goes unnoticed.
How It Works
- Trigger – Freshservice: A new support ticket is created.
- Action – D7 SMS: The ticket requester receives an automated SMS acknowledgment with their ticket ID and confirmation details.
- Action – Slack: Your IT or support channel is notified, providing real-time visibility for immediate triage.
The data flow: Freshservice → D7 SMS → Slack (and beyond).
You can extend this automation to integrate with additional tools like Google Sheets, CRMs, or monitoring systems—all orchestrated within Make.com.
Developer Use Cases
Customer Support Notifications: Automatically confirm ticket creation with SMS to improve customer experience.
Incident Management: Alert on-call engineers of new incidents or escalations in real time.
Workflow Extensions: Combine D7 SMS with APIs or webhook triggers for advanced automation chains.
Key Benefits
Fast Delivery: Near‑instant message transmission ensures time‑critical notifications arrive promptly.
Global Reach: Send messages to users or teams worldwide without complex setup.
Easy API Integration: Developer-friendly endpoints for quick configuration inside Make.com.
