Connect Zoho Desk to D7 SMS with Make: real-time customer alerts, team visibility, and clean records

Turn every Zoho Desk event into a precise, automated SMS workflow. With D7 SMS in Make, you deliver timely updates to customers, notify your team in Slack, and log every interaction in Google Sheets without manual effort. Faster responses, fewer errors, one automated pipeline.

- Delivery reports: Track message status (queued, sent, delivered, failed) and feed results back into Make for logging, alerts, or retries.

- Personalization: Merge Zoho Desk fields (name, ticket ID, status, priority) into SMS templates to deliver context-aware messages per contact.

- API flexibility: Configure sender IDs, message types (Unicode/long SMS), and parameters; handle errors and rate limits gracefully in Make with robust mapping and conditional logic.

1) Trigger: Zoho Desk – New Event Triggered (e.g., ticket created, status changed, priority updated).

2) Data mapping: Extract customer phone, ticket ID, subject, agent, and priority from the event payload.

3) D7 SMS – Send automated SMS: Build a template like “Hi {{contact_name}}, ticket {{ticket_id}} is now {{status}}. Reply or visit {{ticket_link}}.” Set sender ID and enable delivery reporting.

4) Slack – Notify team: Post to a channel with ticket details, SMS sent status, and a direct link to the ticket for instant visibility.

5) Google Sheets – Log entry: Append a row containing timestamp, ticket ID, customer number, SMS template/version, D7 message ID, and initial send status.

6) Optional delivery handling: Use D7 delivery reports to update the Sheets row with final status; on failures, trigger a Slack alert or retry path.

- Developers: Clean API primitives, predictable webhooks/delivery data, and advanced error handling within Make.

- Marketers: Personalized, on-brand SMS updates without touching code; consistent messaging tied to customer events.

- Operations teams: Real-time visibility, auditable logs, and scalable incident/notification flows.