TIMOR-LESTE REGULATIONS
SMS Regulations
in Timor-Leste (East Timor)
To ensure compliance and boost campaign success, the companies must follow the regulations and guidelines of the ANC.
SMS Regulations
Why Regulations Matter
To ensure message delivery and avoid legal issues, all businesses, whether local or global, must adhere to national telecom guidelines for SMS. This includes setting up Sender IDs, obtaining opt-in permissions, and following restricted hours for promotional messaging.
Local SMS Regulations
SMS Regulations for Local Companies
- Full Dynamic (Alphanumeric-Numeric-Short Code) Sender ID is allowed in Telkomcel.
- Sender ID registration is required only for Telemor, while Timor Telecom does not require it.
- Registration is free of charge and the setup process takes up to 7 working days.
International SMS Regulations
SMS Regulations
for International Companies
Full Dynamic (Alphanumeric-Numeric-Short Code) Sender ID is allowed in Telkomcel.
Sender ID registration is required only for Telemor, while Timor Telecom does not require it.
Registration is free of charge and the setup process takes up to 7 working days.
Universal Best Practices
Best Practices for All Senders
Do's
Send only to users who opted in
Include free opt-out methods (link or SMS)
Use HELP/STOP keyword in user’s language
Maintain sender brand consistency
Follow message length limits
Dont's
No political, gambling, or religious content
Don’t message DND-listed numbers
Avoid generic Sender IDs
Never skip Sender ID registration
Don’t send during restricted hours
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