UGANDA REGULATIONS
SMS Regulations
in Uganda
Companies must adhere to UCC’s regulations and guidelines to remain compliant and achieve successful campaign outcomes.
SMS Regulations
Why Regulations Matter
To guarantee message delivery and maintain legal compliance, all businesses—local or international—must follow national telecom regulations for SMS. This involves registering Sender IDs, securing opt-in consent, and adhering to permitted hours for promotional messages.
Local SMS Regulations
SMS Regulations for Local Companies
- Sender ID registration required with UCC (Uganda Communications Commission).
- Promotional messages only for opted-in users.
- Political or religious content restricted.
International SMS Regulations
SMS Regulations
for International Companies
Sender ID registration required with UCC (Uganda Communications Commission).
Unregistered IDs converted to numeric.
High-level filtering of bulk or unsolicited SMS.
Universal Best Practices
Best Practices for All Senders
Do's
Send only to users who opted in
Include free opt-out methods (link or SMS)
Use HELP/STOP keyword in user’s language
Maintain sender brand consistency
Follow message length limits
Dont's
No political, gambling, or religious content
Don’t message DND-listed numbers
Avoid generic Sender IDs
Never skip Sender ID registration
Don’t send during restricted hours
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