Usecase in Retail Solutions

Turn Customer Behavior into product recommendations

Use WhatsApp Business API to trigger timely, behavior-based product suggestions directly in the customer’s preferred channel. Retail brands can guide shoppers from browsing to purchase with personalized recommendations that feel like a natural part of ongoing conversational commerce.

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PRODUCT RECOMMENDATION BASED ON CUSTOMER BEHAVIOUR

Why Use WhatsApp

Turning Conversations into Growth

Always On Customer Lifecycle

From awareness and discovery to purchase, post-purchase, and re-engagement, deliver engaging, continuous conversations that keep customers connected at every stage.

No code Set Up & Easy Onboarding

You can set up your WhatsApp API account easily, no coding required. As a Meta business partner, we ensure smooth integration and provide expert support for any complex queries.

One Platform & Endless Possibilities

Reach customers at the right time with your messages, automate replies, and sales with chatbots. Enhance every interaction with AI for smarter, more effective communication.

Messaging Possibilities

The Use Case Scenarios

Send tailored product suggestions on WhatsApp after customers browse specific categories without adding items to cart.

Recommend similar or complementary products when a customer abandons a cart, offering options that better match their intent.

Notify customers about new arrivals aligned with prior browsing and purchase behavior to increase discovery and engagement.

Share curated add-on products via WhatsApp after a purchase, based on the items in the customer’s recent order.

Use historical behavior to suggest seasonal collections or limited-time offers that reflect each customer’s shopping patterns.

The Key Features

WhatsApp Features Powering Product Recommendations Based on Behavior

Click-to-WhatsApp Entry Points

Convert ad and website traffic into WhatsApp conversations where behavior-based recommendations continue in real time.

Interactive Message Templates

Send pre-approved, structured messages that combine product suggestions, descriptions, and pricing based on recent customer activity.

List Messages and Reply Buttons

Present curated product lists and quick-reply options, letting shoppers choose recommended items with minimal friction.

Session Messaging for Ongoing Conversations

Respond to in-session browsing signals with tailored product ideas, upsells, and alternatives while interest is highest.

Media Messages for Product Showcases

Share images, carousels, and short videos of recommended items to help customers compare products visually.

Event-Triggered Notifications

Automatically send targeted product recommendations after events such as category views, cart abandonment, or repeat purchases.

Customer Profile and Context Persistence

Leverage conversation history and preferences to refine recommendations over time and maintain consistent retail experiences.

Information Security

Stay Compliant with Information Security

As an ISO/IEC 27001:2013 certified provider, we uphold the highest standards of data protection and regulatory compliance. The Information Security and Compliance Standards are integrated across all operations, ensuring strong encryption, controlled access, and continuous monitoring to maintain data integrity and global security alignment.

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Easy to use API

Integrate WhatsApp API to your system

Use the WhatsApp API to send and receive messages, create custom templates, and integrate with chatbots. After signing up and verifying your account, you can send text, images, audio, video, and location messages. The API handles both business notifications and user-initiated events.

Set Up Now See documentation

require_once __DIR__ . '/vendor/autoload.php';

use direct7\Direct7\Client;

$client = new Client(api_token="Your API token")

$response = $direct7->whatsapp->sendWhatsAppFreeformMessage(originator:"{registered_phonenumber}", recipients: [["recipient" => "{recipient}", "recipient_type" => "individual"]], message_type:"TEXT", body: "Hi");
var_dump($response);

WhatsApp API Onboarding

Easy WhatsApp API Onboarding Steps

Get your WhatsApp campaign started quickly without any coding skills. We offers easy solutions for meta registration as well as a smooth onboarding process.

PRICING

Next-Generation Services, Simple Pricing

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Start today and enhance your communication workflows.

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