Usecase in Retail Solutions

COD verification on WhatsApp

Enhance Cash On Delivery order reliability by verifying customer intent and details through WhatsApp Business API before dispatch.

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Why Use WhatsApp

Turning Conversations into Growth

Always On Customer Lifecycle

From awareness and discovery to purchase, post-purchase, and re-engagement, deliver engaging, continuous conversations that keep customers connected at every stage.

No code Set Up & Easy Onboarding

You can set up your WhatsApp API account easily, no coding required. As a Meta business partner, we ensure smooth integration and provide expert support for any complex queries.

One Platform & Endless Possibilities

Reach customers at the right time with your messages, automate replies, and sales with chatbots. Enhance every interaction with AI for smarter, more effective communication.

Messaging Possibilities

The Use Case Scenarios

Send automated WhatsApp prompts asking customers to confirm or cancel COD orders before warehouse picking.

Request customers to verify or update delivery addresses and nearby landmarks to avoid failed COD deliveries.

Share itemized bills and total COD payable, asking customers to confirm the final amount before shipment.

Coordinate preferred delivery date and time via WhatsApp to ensure customer availability for COD handover.

Flag suspicious or high-value COD orders and run additional WhatsApp confirmation steps before approving dispatch.

Allow customers to reschedule COD deliveries or switch to prepaid payment links through conversational commerce flows.

The Key Features

WhatsApp Features Powering COD verification on WhatsApp

Interactive Message Templates

Pre-approved templates let retailers send structured COD confirmation prompts, capturing quick customer responses before order processing.

Quick Reply Buttons

One-tap response buttons enable customers to confirm, cancel, or modify COD orders without typing lengthy messages.

Two-Way Messaging Threads

Persistent chat threads allow retailers to clarify addresses, payment preferences, and delivery time windows for COD orders.

Automated Message Flows

Rule-based automation sequences trigger COD verification reminders and follow-ups at key stages in the order lifecycle.

Rich Media Messages

Images and PDFs help verify items, invoices, or delivery slips so customers clearly understand what they are confirming for COD.

Customer Opt-In Management

Opt-in tools ensure only consented customers receive COD verification messages, maintaining compliance and message relevance.

Delivery Status Notifications

Order and delivery status updates via WhatsApp keep COD customers informed, reducing refusals at the doorstep.

Information Security

Stay Compliant with Information Security

As an ISO/IEC 27001:2013 certified provider, we uphold the highest standards of data protection and regulatory compliance. The Information Security and Compliance Standards are integrated across all operations, ensuring strong encryption, controlled access, and continuous monitoring to maintain data integrity and global security alignment.

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Easy to use API

Integrate WhatsApp API to your system

Use the WhatsApp API to send and receive messages, create custom templates, and integrate with chatbots. After signing up and verifying your account, you can send text, images, audio, video, and location messages. The API handles both business notifications and user-initiated events.

Set Up Now See documentation

require_once __DIR__ . '/vendor/autoload.php';

use direct7\Direct7\Client;

$client = new Client(api_token="Your API token")

$response = $direct7->whatsapp->sendWhatsAppFreeformMessage(originator:"{registered_phonenumber}", recipients: [["recipient" => "{recipient}", "recipient_type" => "individual"]], message_type:"TEXT", body: "Hi");
var_dump($response);

WhatsApp API Onboarding

Easy WhatsApp API Onboarding Steps

Get your WhatsApp campaign started quickly without any coding skills. We offers easy solutions for meta registration as well as a smooth onboarding process.

PRICING

Next-Generation Services, Simple Pricing

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Start today and enhance your communication workflows.

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