Usecase in Retail Solutions

Build Data-Driven Loyalty Experiences

Use the WhatsApp Business API to host your loyalty program where customers already chat, browse, and buy. Retailers can deliver targeted rewards, real-time points updates, and conversational commerce journeys that turn occasional buyers into repeat customers.

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Why Use WhatsApp

Turning Conversations into Growth

Always On Customer Lifecycle

From awareness and discovery to purchase, post-purchase, and re-engagement, deliver engaging, continuous conversations that keep customers connected at every stage.

No code Set Up & Easy Onboarding

You can set up your WhatsApp API account easily, no coding required. As a Meta business partner, we ensure smooth integration and provide expert support for any complex queries.

One Platform & Endless Possibilities

Reach customers at the right time with your messages, automate replies, and sales with chatbots. Enhance every interaction with AI for smarter, more effective communication.

Messaging Possibilities

The Use Case Scenarios

Customers join the retail loyalty program directly from WhatsApp using a simple, guided conversation flow.

Shoppers receive automatic WhatsApp notifications showing updated points balances immediately after in-store or online purchases.

Members are reminded of upcoming reward expiries and encouraged to redeem points with targeted, time-bound offers.

Customers are informed when they reach new loyalty tiers, with clear summaries of unlocked benefits and next-tier milestones.

Loyalty members receive exclusive WhatsApp promotions based on purchase history, preferences, and engagement patterns.

Shoppers share quick feedback on recent purchases via WhatsApp and earn bonus points for completing the survey.

The Key Features

WhatsApp Features Powering Customer Loyalty Program

Rich Media Messages

Share digital membership cards, coupons, and reward visuals that make loyalty benefits clear and easy to redeem.

Session and Template Messages

Automate transactional updates such as enrollment confirmations, points balance alerts, and reward expiry reminders with pre-approved templates.

Quick Reply and Call-to-Action Buttons

Guide customers to check points, claim rewards, or start a purchase flow with a single tap inside WhatsApp.

Customer Opt-in and List Management

Collect compliant opt-ins and segment loyalty members to send targeted campaigns based on behavior, preferences, and lifecycle stage.

Two-Way Messaging

Handle loyalty-related queries, reward clarifications, and profile updates through conversational commerce interactions in real time.

Interactive Product Messages

Present curated product recommendations that can be purchased using loyalty points, vouchers, or member-only discounts.

API Integrations with CRM and POS

Sync loyalty data with CRM and point-of-sale systems to reflect real-time points accrual and redemption in WhatsApp conversations.

Information Security

Stay Compliant with Information Security

As an ISO/IEC 27001:2013 certified provider, we uphold the highest standards of data protection and regulatory compliance. The Information Security and Compliance Standards are integrated across all operations, ensuring strong encryption, controlled access, and continuous monitoring to maintain data integrity and global security alignment.

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Easy to use API

Integrate WhatsApp API to your system

Use the WhatsApp API to send and receive messages, create custom templates, and integrate with chatbots. After signing up and verifying your account, you can send text, images, audio, video, and location messages. The API handles both business notifications and user-initiated events.

Set Up Now See documentation

require_once __DIR__ . '/vendor/autoload.php';

use direct7\Direct7\Client;

$client = new Client(api_token="Your API token")

$response = $direct7->whatsapp->sendWhatsAppFreeformMessage(originator:"{registered_phonenumber}", recipients: [["recipient" => "{recipient}", "recipient_type" => "individual"]], message_type:"TEXT", body: "Hi");
var_dump($response);

WhatsApp API Onboarding

Easy WhatsApp API Onboarding Steps

Get your WhatsApp campaign started quickly without any coding skills. We offers easy solutions for meta registration as well as a smooth onboarding process.

PRICING

Next-Generation Services, Simple Pricing

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Start today and enhance your communication workflows.

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