Usecase in Retail Solutions

Deliver Timely Support Across the Customer Journey

Use the WhatsApp Business API to centralize retail customer support in a single, conversational channel. Reduce friction, resolve issues faster, and keep customers informed with real-time messaging that fits naturally into their shopping experience.

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Why Use WhatsApp

Turning Conversations into Growth

Always On Customer Lifecycle

From awareness and discovery to purchase, post-purchase, and re-engagement, deliver engaging, continuous conversations that keep customers connected at every stage.

No code Set Up & Easy Onboarding

You can set up your WhatsApp API account easily, no coding required. As a Meta business partner, we ensure smooth integration and provide expert support for any complex queries.

One Platform & Endless Possibilities

Reach customers at the right time with your messages, automate replies, and sales with chatbots. Enhance every interaction with AI for smarter, more effective communication.

Messaging Possibilities

The Use Case Scenarios

Assist customers with tracking links, delivery clarifications, and missed-delivery follow-ups directly through WhatsApp conversations.

Handle complaints about damaged, incorrect, or missing items by collecting photos, details, and preferences in one chat.

Guide customers through return eligibility, pickup scheduling, and exchange options via structured conversational commerce flows.

Respond to questions about in-store availability, click-and-collect status, and pickup instructions in real time.

Share clear information on return policies, warranty terms, and coverage details using reusable message templates.

Answer questions about loyalty points, membership tiers, and benefits while referencing previous interactions for context.

The Key Features

WhatsApp Features Powering Customer Support

Rich Media Messaging

Share images, videos, and documents to clarify product issues, returns, and order-related questions in a single conversation.

Quick Replies and Message Templates

Standardize responses to common retail support queries such as order status, delivery updates, and return policies.

Interactive Message Buttons

Guide customers to relevant support actions like tracking orders, starting returns, or contacting an agent with one tap.

Multi-Agent Inbox Integration

Allow multiple support agents to manage WhatsApp conversations concurrently for consistent and timely customer assistance.

Read Receipts and Delivery Indicators

Track message delivery and read status to prioritize follow-ups and ensure critical support messages are seen.

Customer Profile and Conversation History

Access past chats and basic customer details to provide context-aware responses and reduce repetitive questioning.

Automation and Chatbot Workflows

Automate first-level support for common retail queries and route complex issues to human agents when needed.

Information Security

Stay Compliant with Information Security

As an ISO/IEC 27001:2013 certified provider, we uphold the highest standards of data protection and regulatory compliance. The Information Security and Compliance Standards are integrated across all operations, ensuring strong encryption, controlled access, and continuous monitoring to maintain data integrity and global security alignment.

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Easy to use API

Integrate WhatsApp API to your system

Use the WhatsApp API to send and receive messages, create custom templates, and integrate with chatbots. After signing up and verifying your account, you can send text, images, audio, video, and location messages. The API handles both business notifications and user-initiated events.

Set Up Now See documentation

require_once __DIR__ . '/vendor/autoload.php';

use direct7\Direct7\Client;

$client = new Client(api_token="Your API token")

$response = $direct7->whatsapp->sendWhatsAppFreeformMessage(originator:"{registered_phonenumber}", recipients: [["recipient" => "{recipient}", "recipient_type" => "individual"]], message_type:"TEXT", body: "Hi");
var_dump($response);

WhatsApp API Onboarding

Easy WhatsApp API Onboarding Steps

Get your WhatsApp campaign started quickly without any coding skills. We offers easy solutions for meta registration as well as a smooth onboarding process.

PRICING

Next-Generation Services, Simple Pricing

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Start today and enhance your communication workflows.

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