Usecase in Retail Solutions

Collect Customer Feedback Directly

Using WhatsApp Business API, retail businesses can capture timely, structured feedback at key touchpoints in the customer journey.

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Why Use WhatsApp

Turning Conversations into Growth

Always On Customer Lifecycle

From awareness and discovery to purchase, post-purchase, and re-engagement, deliver engaging, continuous conversations that keep customers connected at every stage.

No code Set Up & Easy Onboarding

You can set up your WhatsApp API account easily, no coding required. As a Meta business partner, we ensure smooth integration and provide expert support for any complex queries.

One Platform & Endless Possibilities

Reach customers at the right time with your messages, automate replies, and sales with chatbots. Enhance every interaction with AI for smarter, more effective communication.

Messaging Possibilities

The Use Case Scenarios

Automatically request ratings and comments on recent store or online purchases via structured WhatsApp messages.

Invite shoppers to share feedback on staff, wait times, and store layout immediately after their visit.

Collect insights on product quality, sizing, and usability through guided WhatsApp questionnaires after delivery.

Ask customers to rate pickup speed, order accuracy, and staff assistance following click-and-collect orders.

Gather feedback on loyalty rewards, redemption ease, and perceived value using short conversational surveys.

Measure customer response to specific promotions or seasonal campaigns through targeted WhatsApp feedback prompts.

The Key Features

WhatsApp Features Powering Feedback Collection

Quick Reply Buttons

Offer predefined response options so customers can rate experiences or select feedback categories with a single tap.

List Messages

Present organized menus for feedback topics, purchase categories, or store locations to streamline structured customer responses.

Text Templates for Feedback Requests

Trigger standardized, approved feedback request messages after purchases or service interactions to ensure consistency and compliance.

Interactive Message Flows

Guide customers through step-by-step feedback journeys that collect ratings, comments, and improvement suggestions in one conversation.

Media Message Support

Allow customers to share photos or screenshots to illustrate product issues, store displays, or packaging concerns.

Session and Message Tagging

Label conversations by store, product, or campaign to segment and analyze feedback across multiple retail touchpoints.

Multi-Agent Inbox Integration

Enable support and operations teams to collaboratively review and respond to feedback from a unified WhatsApp interface.

Information Security

Stay Compliant with Information Security

As an ISO/IEC 27001:2013 certified provider, we uphold the highest standards of data protection and regulatory compliance. The Information Security and Compliance Standards are integrated across all operations, ensuring strong encryption, controlled access, and continuous monitoring to maintain data integrity and global security alignment.

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Easy to use API

Integrate WhatsApp API to your system

Use the WhatsApp API to send and receive messages, create custom templates, and integrate with chatbots. After signing up and verifying your account, you can send text, images, audio, video, and location messages. The API handles both business notifications and user-initiated events.

Set Up Now See documentation

require_once __DIR__ . '/vendor/autoload.php';

use direct7\Direct7\Client;

$client = new Client(api_token="Your API token")

$response = $direct7->whatsapp->sendWhatsAppFreeformMessage(originator:"{registered_phonenumber}", recipients: [["recipient" => "{recipient}", "recipient_type" => "individual"]], message_type:"TEXT", body: "Hi");
var_dump($response);

WhatsApp API Onboarding

Easy WhatsApp API Onboarding Steps

Get your WhatsApp campaign started quickly without any coding skills. We offers easy solutions for meta registration as well as a smooth onboarding process.

PRICING

Next-Generation Services, Simple Pricing

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Start today and enhance your communication workflows.

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