Usecase in Retail Solutions

Re-Engage Inactive Customers

Revive dormant customer relationships with targeted outreach powered by WhatsApp Business API and conversational commerce. Trigger timely, personalized messages that bring inactive shoppers back with relevant offers, recommendations, and assistance.

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Why Use WhatsApp

Turning Conversations into Growth

Always On Customer Lifecycle

From awareness and discovery to purchase, post-purchase, and re-engagement, deliver engaging, continuous conversations that keep customers connected at every stage.

No code Set Up & Easy Onboarding

You can set up your WhatsApp API account easily, no coding required. As a Meta business partner, we ensure smooth integration and provide expert support for any complex queries.

One Platform & Endless Possibilities

Reach customers at the right time with your messages, automate replies, and sales with chatbots. Enhance every interaction with AI for smarter, more effective communication.

Messaging Possibilities

The Use Case Scenarios

Send targeted WhatsApp messages to customers inactive for 90+ days with curated product selections based on past purchases.

Reengage customers based on last purchase

Notify inactive shoppers via WhatsApp when previously viewed or wishlisted items return to stock in preferred sizes.

Share personalized, season-specific product edits to reconnect with inactive customers before key retail sales periods.

Remind dormant loyalty members about unused points or expiring rewards, inviting them to redeem via WhatsApp.

Re-engage customers who stopped interacting with shared catalogs by highlighting new arrivals similar to viewed items.

Alert inactive customers when tracked or similar products drop in price, encouraging them to revisit and purchase.

The Key Features

WhatsApp Features Powering re-engage inactive customers with personalized WhatsApp messages.

Verified Business Profile

Reassures inactive customers they are interacting with a trusted retail business when receiving re-engagement messages.

Interactive Message Templates

Uses approved templates with buttons to streamline responses to re-engagement offers, reminders, and recommendations.

Rich Media Messaging

Shares product images, lookbooks, and catalog snippets to visually entice inactive customers to return and browse.

Customer Segmentation via Labels

Organizes customers by inactivity duration or purchase history to send more precise re-engagement campaigns.

Quick Replies for Common Prompts

Accelerates responses to typical comeback queries such as size, availability, or shipping for returning shoppers.

Message Delivery and Read Receipts

Tracks if re-engagement messages reach and are viewed by inactive customers, informing follow-up actions.

Session-Based Two-Way Conversations

Enables real-time, conversational commerce experiences when inactive customers respond to outreach and need live support.

Information Security

Stay Compliant with Information Security

As an ISO/IEC 27001:2013 certified provider, we uphold the highest standards of data protection and regulatory compliance. The Information Security and Compliance Standards are integrated across all operations, ensuring strong encryption, controlled access, and continuous monitoring to maintain data integrity and global security alignment.

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Easy to use API

Integrate WhatsApp API to your system

Use the WhatsApp API to send and receive messages, create custom templates, and integrate with chatbots. After signing up and verifying your account, you can send text, images, audio, video, and location messages. The API handles both business notifications and user-initiated events.

Set Up Now See documentation

require_once __DIR__ . '/vendor/autoload.php';

use direct7\Direct7\Client;

$client = new Client(api_token="Your API token")

$response = $direct7->whatsapp->sendWhatsAppFreeformMessage(originator:"{registered_phonenumber}", recipients: [["recipient" => "{recipient}", "recipient_type" => "individual"]], message_type:"TEXT", body: "Hi");
var_dump($response);

WhatsApp API Onboarding

Easy WhatsApp API Onboarding Steps

Get your WhatsApp campaign started quickly without any coding skills. We offers easy solutions for meta registration as well as a smooth onboarding process.

PRICING

Next-Generation Services, Simple Pricing

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Start today and enhance your communication workflows.

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