Usecase in Retail Solutions

Real-Time Tracking & Notifications

Turn order updates into seamless conversations with real-time tracking and notifications on WhatsApp. Using WhatsApp Business API, retail brands can send timely, relevant alerts that keep customers informed from purchase to delivery, strengthening trust and reducing uncertainty throughout the buying journey.

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Why Use WhatsApp

Turning Conversations into Growth

Always On Customer Lifecycle

From awareness and discovery to purchase, post-purchase, and re-engagement, deliver engaging, continuous conversations that keep customers connected at every stage.

No code Set Up & Easy Onboarding

You can set up your WhatsApp API account easily, no coding required. As a Meta business partner, we ensure smooth integration and provide expert support for any complex queries.

One Platform & Endless Possibilities

Reach customers at the right time with your messages, automate replies, and sales with chatbots. Enhance every interaction with AI for smarter, more effective communication.

Messaging Possibilities

The Use Case Scenarios

Automatically notify customers as orders move from confirmation to dispatch, out for delivery, and completed.

Inform customers when their store pickup order is ready, delayed, or rescheduled, with clear next steps.

Send real-time courier arrival alerts, including time windows and confirmation prompts for smooth doorstep delivery.

Notify customers when out-of-stock items become available and share real-time availability for nearby store locations.

Alert customers immediately about failed deliveries, address issues, or unexpected delays with options to reschedule.

Provide step-by-step updates on return pickup, warehouse receipt, and refund status through WhatsApp messages.

The Key Features

WhatsApp Features Powering Real-Time Tracking & Notifications

Session Messages

Send real-time order and delivery updates within active customer chats for instant status visibility.

Template Messages

Trigger pre-approved notification templates for order confirmations, shipping alerts, and delivery updates at key milestones.

Interactive Buttons

Allow customers to tap quick-reply buttons to track orders, confirm delivery slots, or contact support instantly.

List Messages

Offer structured options such as delivery preferences, pickup time slots, or reorder choices within a single message.

Media Messages (Images, PDFs)

Share delivery receipts, shipping labels, route screenshots, or pickup instructions directly in the conversation.

Webhook-Based Event Triggers

Automatically push notifications when order status changes in retail systems, ensuring customers receive updates in real time.

Read Receipts and Message Status

Monitor message delivery and read status to ensure critical tracking notifications are successfully received.

Information Security

Stay Compliant with Information Security

As an ISO/IEC 27001:2013 certified provider, we uphold the highest standards of data protection and regulatory compliance. The Information Security and Compliance Standards are integrated across all operations, ensuring strong encryption, controlled access, and continuous monitoring to maintain data integrity and global security alignment.

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Easy to use API

Integrate WhatsApp API to your system

Use the WhatsApp API to send and receive messages, create custom templates, and integrate with chatbots. After signing up and verifying your account, you can send text, images, audio, video, and location messages. The API handles both business notifications and user-initiated events.

Set Up Now See documentation

require_once __DIR__ . '/vendor/autoload.php';

use direct7\Direct7\Client;

$client = new Client(api_token="Your API token")

$response = $direct7->whatsapp->sendWhatsAppFreeformMessage(originator:"{registered_phonenumber}", recipients: [["recipient" => "{recipient}", "recipient_type" => "individual"]], message_type:"TEXT", body: "Hi");
var_dump($response);

WhatsApp API Onboarding

Easy WhatsApp API Onboarding Steps

Get your WhatsApp campaign started quickly without any coding skills. We offers easy solutions for meta registration as well as a smooth onboarding process.

PRICING

Next-Generation Services, Simple Pricing

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Start today and enhance your communication workflows.

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