Usecase in Retail Solutions

Retail Returns with Real-time WhatsApp Conversations

Use the WhatsApp Business API to manage returns and refunds through fast, documented, two-way messaging instead of slow email or calls.

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Why Use WhatsApp

Turning Conversations into Growth

Always On Customer Lifecycle

From awareness and discovery to purchase, post-purchase, and re-engagement, deliver engaging, continuous conversations that keep customers connected at every stage.

No code Set Up & Easy Onboarding

You can set up your WhatsApp API account easily, no coding required. As a Meta business partner, we ensure smooth integration and provide expert support for any complex queries.

One Platform & Endless Possibilities

Reach customers at the right time with your messages, automate replies, and sales with chatbots. Enhance every interaction with AI for smarter, more effective communication.

Messaging Possibilities

The Use Case Scenarios

Customers start a return on WhatsApp by sending an order ID and receive eligibility confirmation within minutes.

Shoppers ask for size, warranty, or time-limit details, receiving policy summaries and links to relevant product categories.

Customers receive return shipping labels and nearest drop-off point details directly in the WhatsApp chat thread.

Automated messages notify customers when returned items are received, inspected, and when refunds are processed.

In-store staff use WhatsApp to confirm online purchase details before accepting returns at the physical counter.

The Key Features

WhatsApp Features Powering Returns & Refunds

Rich Media Messages

Share order confirmations, receipts, labels, and return instructions as images or PDFs to reduce confusion and repeat questions.

Quick Reply Buttons

Offer structured options like “Start a Return,” “Track Refund,” or “Exchange Item” to guide customers through standardized flows.

Message Templates

Send approved notifications for refund confirmations, return status updates, and received-item alerts to keep customers informed.

Two-Way Messaging Threads

Maintain a single conversation history for each customer, covering return requests, clarifications, and final refund confirmation.

Automation via Integrations

Connect the WhatsApp Business API with order management systems to auto-fetch order details and validate return eligibility in chat.

Customer Verification Fields

Securely request order IDs, contact details, and reason codes to authenticate customers and categorize return or refund requests.

Delivery and Read Indicators

Monitor message delivery and reads so support teams know when customers have received and viewed critical return instructions.

Information Security

Stay Compliant with Information Security

As an ISO/IEC 27001:2013 certified provider, we uphold the highest standards of data protection and regulatory compliance. The Information Security and Compliance Standards are integrated across all operations, ensuring strong encryption, controlled access, and continuous monitoring to maintain data integrity and global security alignment.

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Easy to use API

Integrate WhatsApp API to your system

Use the WhatsApp API to send and receive messages, create custom templates, and integrate with chatbots. After signing up and verifying your account, you can send text, images, audio, video, and location messages. The API handles both business notifications and user-initiated events.

Set Up Now See documentation

require_once __DIR__ . '/vendor/autoload.php';

use direct7\Direct7\Client;

$client = new Client(api_token="Your API token")

$response = $direct7->whatsapp->sendWhatsAppFreeformMessage(originator:"{registered_phonenumber}", recipients: [["recipient" => "{recipient}", "recipient_type" => "individual"]], message_type:"TEXT", body: "Hi");
var_dump($response);

WhatsApp API Onboarding

Easy WhatsApp API Onboarding Steps

Get your WhatsApp campaign started quickly without any coding skills. We offers easy solutions for meta registration as well as a smooth onboarding process.

PRICING

Next-Generation Services, Simple Pricing

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Start today and enhance your communication workflows.

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