Usecase in Retail Solutions

Upselling and Cross Selling on WhatsApp

Leverage WhatsApp Business API to present timely, personalized product suggestions at key decision points in the shopper journey.

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Why Use WhatsApp

Turning Conversations into Growth

Always On Customer Lifecycle

From awareness and discovery to purchase, post-purchase, and re-engagement, deliver engaging, continuous conversations that keep customers connected at every stage.

No code Set Up & Easy Onboarding

You can set up your WhatsApp API account easily, no coding required. As a Meta business partner, we ensure smooth integration and provide expert support for any complex queries.

One Platform & Endless Possibilities

Reach customers at the right time with your messages, automate replies, and sales with chatbots. Enhance every interaction with AI for smarter, more effective communication.

Messaging Possibilities

The Use Case Scenarios

After a customer buys a smartphone, send WhatsApp suggestions for cases, screen protectors, and wireless chargers.

When a shopper adds a single product to cart, offer discounted product bundles through WhatsApp API for retail.

Message high-value customers with personalized invitations to switch to premium, higher-margin product lines based on past purchases.

Identify customers due for replenishment and recommend complementary seasonal products via targeted WhatsApp Business API campaigns.

Seasonal cross sells for replenishable items

Assist in-store shoppers through QR-linked WhatsApp chats, suggesting matching items and upgrades while they browse aisles.

Invite previous buyers to explore a new collection with curated upsell sets matching their known size, style, or category preferences.

New collection launches targeting existing buyers

The Key Features

WhatsApp Features Powering upselling and cross selling on WhatsApp

Rich Product Messages (Catalog Integration)

Display product cards with images, prices, and descriptions to suggest higher-value or complementary items within the same WhatsApp conversation.

Interactive Quick Reply Buttons

Guide customers toward upgrades or bundles with pre-configured reply options that simplify choosing relevant upsell and cross-sell offers.

List Messages for Product Options

Show structured lists of related products, variants, or add-ons so shoppers can quickly compare and select targeted recommendations.

Template Messages for Post-Purchase Offers

Send pre-approved, event-triggered templates after orders to promote accessories, refills, or premium versions via WhatsApp API for retail.

Session Messaging for Live Assistance

Use real-time, two-way messaging to refine recommendations based on customer questions, preferences, and objections during the buying process.

Automated Workflows via Webhooks

Trigger upsell and cross-sell messages based on browsing behavior, cart contents, or purchase history using conversational commerce flows.

Information Security

Stay Compliant with Information Security

As an ISO/IEC 27001:2013 certified provider, we uphold the highest standards of data protection and regulatory compliance. The Information Security and Compliance Standards are integrated across all operations, ensuring strong encryption, controlled access, and continuous monitoring to maintain data integrity and global security alignment.

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Easy to use API

Integrate WhatsApp API to your system

Use the WhatsApp API to send and receive messages, create custom templates, and integrate with chatbots. After signing up and verifying your account, you can send text, images, audio, video, and location messages. The API handles both business notifications and user-initiated events.

Set Up Now See documentation

require_once __DIR__ . '/vendor/autoload.php';

use direct7\Direct7\Client;

$client = new Client(api_token="Your API token")

$response = $direct7->whatsapp->sendWhatsAppFreeformMessage(originator:"{registered_phonenumber}", recipients: [["recipient" => "{recipient}", "recipient_type" => "individual"]], message_type:"TEXT", body: "Hi");
var_dump($response);

WhatsApp API Onboarding

Easy WhatsApp API Onboarding Steps

Get your WhatsApp campaign started quickly without any coding skills. We offers easy solutions for meta registration as well as a smooth onboarding process.

PRICING

Next-Generation Services, Simple Pricing

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Start today and enhance your communication workflows.

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