Usecase in Retail Solutions

Real-Time Order Tracking

A WhatsApp chatbot for retail collects an order ID or phone number and returns the latest status via WhatsApp Business API session messaging. Automated workflows send structured updates for packing, dispatch, out-for-delivery, and delivered events as part of conversational commerce.

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Why Use WhatsApp

Turning Conversations into Growth

Always On Customer Lifecycle

From awareness and discovery to purchase, post-purchase, and re-engagement, deliver engaging, continuous conversations that keep customers connected at every stage.

No code Set Up & Easy Onboarding

You can set up your WhatsApp API account easily, no coding required. As a Meta business partner, we ensure smooth integration and provide expert support for any complex queries.

One Platform & Endless Possibilities

Reach customers at the right time with your messages, automate replies, and sales with chatbots. Enhance every interaction with AI for smarter, more effective communication.

Messaging Possibilities

The Use Case Scenarios

The chatbot confirms “ready for pickup” and shares pickup hours for the selected store location.

The chatbot lists each package and returns separate carrier milestones for partial shipments.

The chatbot captures a new time window and routes the request to fulfillment for confirmation.

The chatbot prompts address confirmation and logs the response against the order record.

The chatbot collects a preferred redelivery date and updates the delivery instruction note.

The Key Features

WhatsApp Features Powering Real-Time Order Tracking

Session messaging

Delivers real-time order status within the active WhatsApp conversation window.

Automated workflows

Triggers status messages from fulfillment events like packed, shipped, delayed, and delivered.

Quick replies

Lets customers select tracking actions such as “Track order,” “Change delivery slot,” or “Contact support.”

List messages

Displays recent orders for selection when a customer has multiple retail purchases.

Buttons

Confirms delivery, requests a courier call, or opens “Report an issue” within the tracking thread.

CRM integration

Pulls order and shipment data to return consistent tracking details across retail WhatsApp use cases.

Information Security

Stay Compliant with Information Security

As an ISO/IEC 27001:2013 certified provider, we uphold the highest standards of data protection and regulatory compliance. The Information Security and Compliance Standards are integrated across all operations, ensuring strong encryption, controlled access, and continuous monitoring to maintain data integrity and global security alignment.

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Easy to use API

Integrate WhatsApp API to your system

Use the WhatsApp API to send and receive messages, create custom templates, and integrate with chatbots. After signing up and verifying your account, you can send text, images, audio, video, and location messages. The API handles both business notifications and user-initiated events.

Start building See documentation

require_once __DIR__ . '/vendor/autoload.php';

use direct7\Direct7\Client;

$client = new Client(api_token="Your API token")

$response = $direct7->whatsapp->sendWhatsAppFreeformMessage(originator:"{registered_phonenumber}", recipients: [["recipient" => "{recipient}", "recipient_type" => "individual"]], message_type:"TEXT", body: "Hi");
var_dump($response);

WhatsApp API Onboarding

Easy WhatsApp API Onboarding Steps

Get your WhatsApp campaign started quickly without any coding skills. We offers easy solutions for meta registration as well as a smooth onboarding process.

PRICING

Next-Generation Services, Simple Pricing

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Start today and enhance your communication workflows.

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